support

Rill Support

Last updated September 2, 2026

Importing a book

Rill accepts DRM-free EPUB, PDF, and TXT files up to 200 MB. If an import fails, confirm the file opens normally on your device and is not password-protected or DRM-protected, then try again on a stable connection.

Audio is still preparing

Rill prepares the first playable section before the rest of the book. Keep the app online while preparation starts. The library shows whether a title is queued, generating, ready, or needs another attempt.

Purchases and restore

Purchases are billed by Apple or Google. Use Restore purchases on the Rill Pro screen after reinstalling or changing devices. Use your store subscription settings to cancel or change a plan.

Privacy and copyright

Your library is private. Import only files you have the right to access. Removing a title removes it from your library; deleting your account removes account-linked content subject to short operational and legal retention periods.

Before contacting support

Note your device model, OS version, the file type, and the exact step that failed. Never send us your password, Apple ID password, payment card details, or an entire copyrighted book unless support specifically provides a secure upload request.